Lawyers Diary — Refund Policy

Version 1.0 · Dated 7 July 2026 · Version code v1.0-2026-07-07 · DRAFT — not yet in force

This Refund Policy is part of, and uses the defined terms of, the Lawyers Diary Terms & Conditions.

Language. This Policy is governed by its English text. The Hindi summary above is for convenience only and has no legal effect.

1. First Paid Subscription — 7-Day Money-Back

1.1 A Firm's first paid subscription (of any Plan, any period) carries a no-questions-asked money-back guarantee: request a refund within 7 days of Plan activation and the full amount paid is refunded.

1.2 The refund is made to the same UPI source that made the payment, within 7 working days of the request reaching the grievance contact (Clause 6).

1.3 This guarantee applies once per Firm, to the first paid subscription only. It does not apply to renewals, upgrades or any later payment.

2. After the First 7 Days — Current Period Not Refundable

2.1 Except as this Policy expressly provides, amounts paid for the current billing period are not refundable, whether or not the Firm continues to use the Service.

2.2 On termination by the Firm, the Service (including Reminders and data access) continues until the paid period expires. Nothing is forfeited early.

3. Yearly Plans — Unused Full Months

3.1 A Firm on a yearly Plan may, at any time before the Plan expires, cancel the remainder and claim a refund of the unused full months, computed as:

Refund = Amount Paid − (Full or Part Months Elapsed × Monthly Price of the same Plan), with a floor of zero.

3.2 How the numbers work.

(a) A "month" runs from the activation date to the same date of the next calendar month, or to the last day of that month if it has no such date (activation 31 January → the second month begins on the last day of February).

(b) "Months Elapsed" counts from activation up to the date the refund request reaches the grievance contact — not up to the date the refund is paid. A part month counts as a full month.

(c) The "Monthly Price" is the monthly price of the same Plan published at the time the yearly Plan was purchased. If no monthly price of that Plan was published at that time, the Monthly Price is one-twelfth of the yearly price paid.

(d) *Worked example (illustrative prices).* Yearly Solo bought at ₹1,999 when the published monthly Solo price was ₹199; the refund request arrives in the fifth month (4 full months + 1 part month = 5 Months Elapsed). Refund = ₹1,999 − (5 × ₹199) = ₹1,004. From the eleventh month onwards the formula reaches the floor of zero.

3.3 The Plan ends on the date the refund request reaches the grievance contact, and the account moves to the Free plan (or expiry). The refund is paid within 7 working days of that request. Clause 5.9 of the Terms (30-day export window) applies if the Firm leaves entirely.

3.4 A yearly refund under this clause is not available where the account stands suspended for cause attributable to the Firm (Clause 5). A suspension not attributable to the Firm — for example, under Clause 7.1(c) of the Terms for a security or legal necessity — does not bar the refund.

4. Refunds Where the Operator Is at Fault

4.1 Termination without cause. If the Operator terminates the Firm's account without cause (Clause 7.5(c) of the Terms), the Firm receives a full refund of the entire unused period, calculated pro-rata by days, within 7 working days of termination — without needing to request it.

4.2 Material service failure. A "material service failure" means that the diary or Reminder dispatch is unavailable to the Firm. If a material service failure lasts more than 72 consecutive hours (excluding scheduled maintenance notified in advance and outages caused by the Firm or by the Firm's own connectivity), the Firm may claim, at its option, either (a) a full refund of the current billing period, or (b) extension of the period by twice the outage length. The outage must be documented; the Operator's own uptime records and the Firm's contemporaneous reports to the grievance contact both count as documentation.

4.3 Material change to the Terms not accepted. A Firm that terminates under Clause 16.2 of the Terms, before the effective date of a material change it does not accept, receives a pro-rata refund, calculated by days, of the unused paid period — on any Plan (monthly or yearly), within 7 working days of termination.

5. No Refund on Suspension for Cause

5.1 No refund is payable, for any period, where the account is suspended or terminated for breach of the acceptable-use rules (Clause 6 of the Terms) or other cause attributable to the Firm. Data preservation and the 30-day export window still apply.

5.2 Suspension for non-payment involves no payment for the suspended period, so no refund arises.

6. Duplicate and Mistaken Payments

6.1 A duplicate payment, an overpayment, or a payment made to the Operator's UPI ID by mistake, once verified against the reported UTR and bank records, is refunded in full to the same UPI source within 7 working days of verification.

7. How to Request a Refund

7.1 Send the request to the grievance contact:

• Email: [CONTACT EMAIL]
• WhatsApp: [WHATSAPP NUMBER]

7.2 Include: (a) Firm ID, (b) the UTR of the payment, and (c) the receipt number. Requests are acknowledged within 48 hours. Refunds are made only to the UPI source that paid; the Operator never asks for card numbers, OTPs or UPI PINs.

7.3 If a refund cannot be completed to the original UPI source (for example, the account is closed), the Operator will ask the Firm Admin in writing for an alternative account in the Firm's or Firm Admin's name.

8. General

8.1 Refund amounts are the amounts actually received by the Operator; if GST was charged on the payment, the refund includes the corresponding tax as permitted by law.

8.2 This Policy does not limit any right the Firm has under applicable Indian law that cannot be excluded by contract.

8.3 Changes to this Policy follow Clause 16 of the Terms (15 days' notice for material changes) and never apply retroactively to payments already made.

Version Log